How do I return an item?

Please contact customer service for more information on returning an item. Thank you. 

Return Policy 
Original sales receipt must accompany returns. We accept returns for exchange or store credit 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we may offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". 

Definition of new, unaltered and unused condition is: 
 • without showing signs of wear or damage in any way 
 • within 7 calendar days of the delivery date (after 7 days no returns are allowed) 
 • must not be a special order or a custom order 
 • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or like exchange. It is the responsibility of the Buyer to verify that the components listed on the order will meet the installation conditions, required project specifications, and any applicable safety codes. Buyer agrees that the project/client address and Items listed on the order form are correct. FreeCleanSolar holds the right to verify project/client address and Items before accepting Orders. FreeCleanSolar shall refund shipping charges if returns are due to FreeCleanSolar error. Returns deemed to be in working condition are subject to a 15% minimum restocking fee. Returns are contingent upon inspection of item(s) once we receive it. There is a restocking fee of between 15% to 50% for returned items that are not damaged. 

Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged or credited. Customer is responsible for all shipping costs if seller is not at fault.

Contact Us: FreeCleanSolar.com, Inc.
Customer Service Phone: 888-498-3331
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